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Call 111 - When it is less urgent than 999


The surgeries operate an appointments system for both morning and afternoon surgeries across both sites. There are both pre-bookable and book on the day appointments available. The pre-bookable appointments are made a minimum of 2 weeks in advance.

For book on the day appointments please call between 8.00am and 10.30am on 01302 300 322 or 01302 770 327.

For pre-bookable appointments please call after 1.00pm on 01302 300 322 or 01302 770 327.

To book Long term condition and annual reviews call 01302 986111 between 12noon and 4pm Monday to Friday.

Please discuss only one problem per appointment. If you want to discuss more than one problem or if you want to discuss something in-depth then please book a double or triple appointment.

Through care navigation the receptionist will ask you some questions about your symptoms to ensure that you see the most appropriate health care professional in a timely manner.

Our receptionists will offer you the first available appointment with the doctor of your choice (if available) or with an alternative doctor. We may be able to offer a routine appointment on the day you call the surgery. If work commitments make it difficult for you to attend the surgery during normal opening hours then please ask for a worker’s appointment.

Patients with urgent problems will always be seen by the appropriate health care professional within 48 hours, although this may be at the Same Day Health Centre.

Online Services

If you are signed up for our online service SystmOnline you can use this to book and cancel appointments. Please enquire at reception for further information. Once you have login details click on the icon below:

SystmOnline Book Request Register Click here to access SystmOnline

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